SMS by viaSocket: Send text alerts for important events

SMS boasts an impressive 98% open rate, far surpassing email, which has an average open rate of around 20%.

Whether you're nurturing leads, following up on form submissions, or sending urgent reminders, text messages cut through the noise of crowded email inboxes, providing a fast and reliable way to connect with your audience.

However, manually managing these messages isn't a scalable solution, especially if you're looking to grow your business.

But now, with the help of the SMS built-in plugin of viaSocket, you can automate SMS and send important alerts and messages directly from your workflow.

Table of contents:

• What is SMS by viaSocket?

• What you can do with SMS by viaSocket

• How to get started with SMS by viaSocket

• Get started with SMS by viaSocket today

What is SMS by viaSocket?

SMS by viaSocket is an easy-to-use built-in plugin that allows you to send automated text alerts based on the trigger of your workflow.

The best part is, you don’t need any separate account—simply input the phone number(s), select a template from the list of predefined options, and you're ready to send automatic message alerts seamlessly.

It’s an ideal solution when you need an alert on-the-go or for situations where other forms of communication (like email or chat) might not be as immediate. Whether it's a time-sensitive customer support issue or an internal system failure, SMS ensures that you never miss a critical update.

What you can do with SMS by viaSocket

1.Instant follow-up with new leads

Timely follow-up is critical for converting leads into customers. Automating your SMS follow-up messages allows you to engage prospects immediately after they enter your system, helping you keep your business top of mind.

For example, when a new lead submits their information via a form or landing page, an automated SMS can thank them for their interest, outline next steps, or provide valuable resources.

This real-time communication fosters trust and keeps the lead engaged while their interest is still fresh.

2.Reminder texts for calendar events

If you’re using Google Calendar or Calendly to manage appointments, SMS by viaSocket can automatically send reminders just before an event.

These texts can include critical event details, such as the time, location, or a join link for virtual meetings, ensuring that everyone stays on track and no shows are minimized.

3.Schedule SMS reminders

You can schedule SMS messages to automate routine communications, such as daily reminders, weekly updates, or recurring notifications. This ensures you stay on track without the need to send messages manually.

Additionally, set up recurring SMS reminders for clients or customers to keep them informed about upcoming events, payments, or appointments, ensuring consistent engagement.

4.Combine SMS with webhooks

By using webhooks alongside SMS automation, you can instantly notify your team or customers about any important updates, even if the trigger is from an app that doesn’t have direct integration.

5.Send texts from spreadsheets

Spreadsheets are great for tracking information like leads, orders, and project statuses, but monitoring them manually can be time-consuming.

By automating SMS notifications directly from your Google Sheets, you can ensure that critical updates are delivered to the right people in real-time.

How to get started with SMS by viaSocket

Getting started with SMS by viaSocket is simple and requires just a few steps:

1. Log in to viaSocket and head to the flow editor.
2. Create a Trigger Step to initiate your workflow. Choose the app and event that will kick off your automation.
3. Select SMS by viaSocket as your action app.
4. Enter Phone Number(s)
5. Configure the Message by selecting the template.
6. Test the Flow to ensure everything works as expected.

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Get started with SMS by viaSocket today

Now that you know how SMS by viaSocket works, it's time to start incorporating it into your workflow. Whether you're dealing with urgent IT issues, speeding up customer support, or keeping an eye on your sales pipeline, SMS notifications ensure you're always in the loop.